Thank you for shopping with Usay. Please review the following Returns & Refunds Policy carefully regarding your Usay Ring purchase.

 

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1. Scope of Application

This policy applies to all products purchased through the official Usay website.

Usay only sells products directly to end consumers.

Returns and refunds are only available for products purchased through official Usay channels. Products purchased from third-party distributors, retailers, agents, or other unauthorized channels are subject to their respective after-sales policies. Usay does not provide direct after-sales support for products purchased through non-official channels.

 

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2. Sizing Kit Policy

2.1 Sizing Kit Information

Usay Ring sizes may differ slightly from standard US ring sizes, and half sizes are not available.

To ensure proper fit, comfortable wearing experience, and accurate sensor performance, every Usay Ring order placed through the official website includes a free sizing kit.

If you already have a valid official Usay sizing kit and have confirmed your size, you may select your ring size directly during checkout.

 

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2.2 Sizing Kit Refund Rules

The sizing kit is a disposable measuring tool.

Once the sizing kit has been shipped:

• The sizing kit cannot be returned.

• The sizing kit fee is non-refundable.

If you request a refund after the sizing kit has already been shipped:

A $10 Sizing Kit Fee will be deducted from your refund amount.

The shipped sizing kit does not need to be returned.

 

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3. Order Cancellation & Refund Rules

3.1 Cancellation Within 24 Hours After Order Placement

If you submit a cancellation request within 24 hours after placing your order:

• You may request a refund directly through the order page.

• Once approved, the full order amount will be refunded to your original payment method.

 

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3.2 Cancellation After 24 Hours but Before Shipment

If more than 24 hours have passed since placing your order, but the order has not entered the shipping process:

Please contact our customer support team:

Email: cs@myusay.com

Our support team will review your order status and assist with the refund request.

 

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3.3 Orders That Have Entered the Shipping Process

Once an order has entered the shipping process:

• The order can no longer be cancelled directly through the order page.

• Please contact Usay customer support to submit a refund request.

If the free sizing kit has already been shipped:

You may still request a refund, but the refund amount will be deducted by:

• $10 Sizing Kit Fee

The shipped sizing kit:

• Does not need to be returned.

• Is not eligible for a refund.

 

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4. Return Policy

4.1 Return Eligibility

Usay does not accept returns without a valid reason.

Return requests are accepted within 14 calendar days after delivery only for the following reasons:

• The product has manufacturing defects.

• The product arrives physically damaged.

• The received product is a different color from the order.

• The product is materially different from the description provided on the official Usay website.

Returned smart rings must be:

• Brand new.

• Unused.

• Unactivated.

• In original packaging.

• Complete with all accessories and documentation.

For returns caused by product defects or order discrepancies, clear photo evidence must be provided.

To submit a return request, please email:

📧 cs@myusay.com

within 14 calendar days after receiving your order.

After approval, the product must be shipped back within another 14 calendar days.

 

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5. Return Shipping Costs

5.1 Returns Due to Personal Reasons

If the return request is made due to personal reasons, including:

• Changing your mind.

• Ordering the wrong product.

• No longer wanting the item.

The customer is responsible for:

• Original shipping costs.

• Return shipping costs.

• Any applicable taxes or service fees paid at checkout, where permitted by law.

Original shipping fees are non-refundable.

 

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5.2 Returns Due to Usay’s Error

If the return is caused by Usay’s error, including:

• Manufacturing defects.

• Shipping damage.

• Incorrect product.

• Incorrect color.

After verification:

• Usay will cover reasonable return shipping costs.

• Usay will refund the original shipping fees paid.

 

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6. Special Return Conditions

If the original packaging is unavailable, please use protective packaging that provides equivalent protection during transportation.

All returned products will be inspected after arrival at our warehouse.

If the returned product shows signs of:

• Scratches.

• Dents.

• Stains.

• Wear.

• Missing accessories.

• Missing packaging.

Usay reserves the right to deduct a reasonable amount from the refund based on the product condition.

Return requests without a valid order number cannot be processed.

If your purchase was a gift and you cannot locate the order number, please contact us with:

• Purchaser’s email address.

• Ring model.

• Ring size.

We will assist with order verification whenever possible.

Please do not return any product until you have received official return authorization and return instructions from Usay.

Unauthorized returns will not be eligible for refunds.

 

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7. Exchange Policy

If you wish to exchange your ring for another size or color:

The product must remain:

• Brand new.

• Unused.

• Unopened.

Please submit a return request first.

Once the original product has been approved and returned, you may place a new order for your preferred size or color.

All return eligibility requirements also apply to exchanges.

For exchanges requested due to personal reasons:

• The customer is responsible for all applicable shipping costs.

If the exchange is caused by Usay’s error or a manufacturing defect:

• Usay will cover all related shipping expenses.

 

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8. Damaged Products During Delivery

Damage during transportation is uncommon but may occasionally occur.

If your shipment arrives damaged:

Please follow these steps:

1. Take clear photos of the package and product immediately.

2. Contact the shipping carrier to report the damage.

3. Email Usay customer support with:

• Order number.

• Photos of the damage.

• Description of the issue.

Email:

📧 cs@myusay.com

Our support team will assist you throughout the claim process.

After verification, Usay will arrange:

• A replacement product.
  or

• A refund.

 

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9. Refund Policy

9.1 Full Refund

A full refund will be issued when:

• The return request has been approved.

• All products, accessories, promotional gifts, and original packaging are returned in acceptable condition.

 

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9.2 Partial Refunds

Refund amounts may be reduced if the returned product:

• Shows signs of use.

• Is damaged.

• Has missing accessories.

• Has missing promotional gifts.

• Is incomplete.

Any applicable deductions will be determined after warehouse inspection.

 

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9.3 Refund Processing Time

Once your refund request has been approved:

Usay will process the refund within 10 business days.

The refund will be issued to the original payment method used for the purchase.

Please note:

• Refunds can only be issued to the original payment account.

• We cannot change the refund destination account.

• We cannot manually release credit card authorizations.

If you have not received your refund within 7 business days after refund confirmation:

Please contact your bank or payment provider first to verify the refund status.

If you still need further assistance, please contact us:

📧 cs@myusay.com

 

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10. Limited Warranty Policy

10.1 Warranty Period

Customers outside the European Economic Area (EEA):

12-Month Limited Warranty

Customers within the European Economic Area (EEA):

24-Month Limited Warranty

Warranty coverage follows applicable local consumer protection laws.

Proof of purchase is required for all warranty claims.

Warranty service is available only through official Usay support channels.

Depending on the circumstances, Usay may provide:

• Repair.

• Replacement.

• Refund.

 

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10.2 Warranty Coverage

The warranty covers manufacturing defects, including:

• Sensor malfunction.

• Bluetooth connectivity failure.

• Charging failure.

• Abnormal battery drain.

• Structural cracking.

• Other manufacturing defects.

 

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10.3 Warranty Exclusions

The warranty does not cover damage caused by:

• Improper use.

• Misuse.

• Unauthorized repair or modification.

• Disassembly.

• Failure to follow product care instructions.

• Normal wear and tear.

• Cosmetic scratches.

• Battery aging or normal battery capacity loss.

• Drops, impact, crushing, or excessive force.

• Water damage caused by improper use.

• Loss or theft.

 

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11. Delivered but Not Received

If your tracking status shows "Delivered" but you have not received your package:

Please:

1. Check with household members, neighbors, or building reception.

2. Contact the shipping carrier using your tracking number.

3. Collect relevant photos or delivery records.

Please email Usay customer support with:

• Order number.

• Supporting information.

📧 cs@myusay.com

Our customer support team will assist in investigating the shipment with the carrier.

Battery aging or normal battery capacity loss